Customer Service

The goal of Meritain's Client Service and Customer Service Departments is to provide district staff with the assistance necessary to ensure that school employees understand their plan features.

School administrative staff work directly with our Client Service Department. Client Service specialists provide liaison services by interfacing with internal claims and staff, ASBAIT trustees, and external vendors such as the prescription drug and utilization review programs. On-site presentations can be arranged to address specific benefit issues.

Customer service representatives are available to answer employee questions concerning benefits, coverage, and claim issues. When questions arise, the ASBAIT customer service staff is ready to assist.

Once the decision has been made to join ASBA Insurance Trust, school administrators can be assured the transition from their current carrier to our trust will be carefully coordinated. A typical transition period can be accomplished within a 30 day period.

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Current Participating Districts comments regarding ASBAIT

"I would gladly recommend using ASBAIT for your employee’s benefit package."
Business Manager Litchfield Elementary School District

"We could not be happier with our services and look forward to continuing our relationship with ASBAIT and Meritain."
Business Manager Continental Elementary School District

"We are very satisfied with this product. I have not heard of any problems that employees are having. Service by AEI has been great. Renewal has been simple. "
Business Manager Canon Elementary School District

“It is with great pleasure I comment on our affiliation with ASBAIT and the insurance plans we offer to our staff at Vernon Elementary School District.  First, the representatives from ASBAIT that work directly with VESD are patient, understanding, and very supportive.  They are always more than willing to help staff members with concerns or questions they have that VESD may not be able to answer.  Next, the insurance plans we (VESD) offer entail a mix of comprehensive items that are suitable in meeting the specific needs of our staff members.  Aside from the insurance plans, VESD pays for all staff members to have access to Teladoc services.  Teladoc really serves its purpose especially in our rural area. Finally, the Wellness Program offers beneficial information to our staff members to lead a well-rounded healthy lifestyle.   Our staff members really enjoy the wellness challenge, it really encourages healthy choices.”
Superintendent, Vernon Elementary School District

"Now that I am cancer-free and back to work, I feel it is long overdue that I write to thank you for all your help during my crisis. You and your company made the whole cancer experience bearable – knowing everything was taken care of with no inconvenience to my family whatsoever. You really do make a difference in people’s lives, and I am so glad I was with ASBAIT through this whole thing. I feel like Lance Armstrong!"
Teacher, Nogales Unified School District

"ASBAIT is the "only game in town" for rural districts like ours. Thank goodness we do have this reliable program to cover our hard working employees!!"
Business Manager Holbrook Unified School District

"I would like to express how nice it was working with all the ASBAIT employees over the past years.  They have all been very helpful and attentive to MVESD’s needs.”
Benefits Manager, Mohave Valley Elementary School District